MOQUILLAZA, M. A.; FALCONI, F.; AGUIRRE, J. A.;
PAZ, F. A.(2021).
Using Verbatims as a Basis for Building a Customer Journey Map: A Case Study. En
10th International Conference on Design, User Experience, and Usability (DUXU 2021) held as part of the 23rd International Conference on Human-Computer Interaction (HCI International 2021). (pp. 44 - 50). BERLIN. Springer International Publishing. Recuperado de:
https://link.springer.com/chapter/10.1007/978-3-030-90176-9_7 ESPARZA, P. D. P.;
CUEVA, R.;
PAZ, F. A.(2021).
Usability Testing Experiment Applied to Redesign on Point-of-Sale Software Interfaces Using User-Centered-Design Approach. En
10th International Conference on Design, User Experience, and Usability (DUXU 2021) held as part of the 23rd International Conference on Human-Computer Interaction (HCI International 2021). (pp. 439 - 456). BERLIN. Springer International Publishing. Recuperado de:
https://link.springer.com/chapter/10.1007/978-3-030-78227-6_32DIAZ, J. I.; AHUMADA, D.; HOCHSTETTER, J.;
PAZ, F. A.(2021).
Relations on Cultural Behavior and Technology Adoption: A Chilean Perspective. En
10th International Conference on Design, User Experience, and Usability (DUXU 2021) held as part of the 23rd International Conference on Human-Computer Interaction (HCI International 2021). (pp. 34 - 42). BERLIN. Springer International Publishing. Recuperado de:
https://link.springer.com/chapter/10.1007/978-3-030-78224-5_3PAZ, F. A. y PAZ, F. A.(2021).
Relation Between Usability and Accessibility: A Case Study in Peruvian E-Commerce Websites. En
4th International Conference on Human Interaction & Emerging Technologies: Artificial Intelligence & Future Applications (IHIET-AI 2021). (pp. 384 - 390). BERLIN. Springer International Publishing. Recuperado de:
https://link.springer.com/chapter/10.1007/978-3-030-74009-2_49 AGUIRRE, J. A.; FALCONI, F.; SERRANO, R.;
MOQUILLAZA, M. A.;
PAZ, F. A.(2021).
Improving the Withdrawal Functionality on ATM Using a UCD Framework. A Case Study. En
10th International Conference on Design, User Experience, and Usability (DUXU 2021) held as part of the 23rd International Conference on Human-Computer Interaction (HCI International 2021). (pp. 565 - 580). BERLIN. Springer International Publishing. Recuperado de:
https://link.springer.com/chapter/10.1007/978-3-030-78224-5_39
